Hey Bob,
Good to see you back around again! Sorry to hear about your woes and getting up and connected. Have you tried to login to the main CVA website with you CVA0031 id and password? Not the forums, but just login to the main website to be able to look at your account stats. If that is not working then we have a problem with your account / password and may need to reset it. If it is working then we need to look further at your installation.
Hang in there bud - we'll get you over the hump
Cheers!